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514-765-0200
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Contact details

514-765-0200
Le Maitre Du Jeu Verdun 4329 Wellington
H4G 1W3 Verdun
Canada

Frequently asked questions

ABOUT THE STORE – LE MAÎTRE DU JEU
Who is Le Maître du Jeu?

Le Maître du Jeu is a Canadian specialty store dedicated to board games, offering a wide selection for families, casual players, and experienced gamers.

Where is Le Maître du Jeu located?

We operate a physical retail store in Québec and also sell online across Canada.

Do you have a physical store or are you online only?

We have both a physical store and an online shop.

What kind of products do you specialize in?

We specialize in board games, including family games, strategy games, party games, and related accessories.

Are you a Canadian business?

Yes. Le Maître du Jeu is a Canadian-owned business, serving customers across Canada.

Do you support the local board game community?

Yes. We actively support the board game community by offering expert advice and curated selections.

Do you sell new or used games?

We sell new, sealed products only.

Are all your products authentic and official?

Yes. All products sold are 100% authentic and sourced from official distributors.

Cards and used board games
Do you buy trading cards?

No. We do not buy trading cards, whether single cards or collections.

Do you sell single cards?

No. We do not sell single cards.

Do you sell sports cards?

No. We do not sell sports cards, including (but not limited to) hockey, baseball, basketball, or football cards.

Do you evaluate or appraise cards?

No. We do not offer any card evaluation or appraisal services, regardless of the type or perceived value.

Do you buy used board games?

No. We do not buy used board games.

Do you sell used board games?

No. All products sold at Le Maître du Jeu are new, official, and sealed.

Can I sell, trade, or have my cards or games evaluated in-store?

No. We do not offer buying, trading, reselling, or evaluation services for cards or used games.

Why don’t you offer these services?

To ensure product quality, consistency, and a great customer experience, we focus exclusively on selling new products.

Languages & Availability
In what language are your games?

Games are available in French, English, or bilingual editions, depending on the product.

Are all games available in French?

Not all games are available in French. Availability depends on the publisher.

How can I check the language of a game?

The language is clearly indicated on each product page. Please verify before purchasing.

Do you sell English-only games?

Yes, some games are available only in English. This is always specified on the product page.

Why is language important when buying a game?

Game components, rules, and cards are language-dependent. Verifying the language ensures the game fits your needs.

Store Hours & Accessibility
What are your store opening hours?

Store hours are listed on our website and Google profile and may vary seasonally.

Are store hours different on holidays?

Yes. Holiday hours may differ and are announced in advance.

Do I need an appointment to visit the store?

No appointment is required. You are welcome during opening hours.

Is your store wheelchair accessible?

Yes, our store is accessible to customers with reduced mobility.

Can I visit the store to see a game before buying?

Yes. You can visit the store to view products and ask for advice before purchasing.

Customer Support & Contact
How can I contact Le Maître du Jeu?

You can contact us by phone or email.

What is your customer support email?
Do you offer phone support?

Yes. You can reach us by phone at 514-765-0200.

What is your response time by email?

We respond to emails within 24 to 48 business hours.

Can I contact you for product advice?

Absolutely. We are happy to help you choose the right game.

Do you offer game recommendations?

Yes. Our team can recommend games based on age, number of players, experience level, and preferences.

Orders & General Policies
Can I place an order online and pick it up in store?

Yes. In-store pickup is available for online orders.

How long does it take to prepare an in-store pickup?

Orders are usually ready within a few hours.

What happens if a product is out of stock after I order?

If a stock error occurs, we will cancel the order and issue a full refund.

Do you reserve items placed in an online order?

Yes. Once an order is confirmed, the item is reserved for you.

Can you hold an item for me?

Item holds are not guaranteed. Placing an order online is the best way to reserve a product.

Security & Trust
Is it safe to order on your website?

Yes. Our website uses secure technologies to protect your information.

How is my personal information protected?

Your data is handled securely and used only for order processing and customer service.

Do you store credit card information?

No. Payment information is processed securely and never stored on our servers.

Do you use secure payment systems?

Yes. All payments are processed through trusted and secure payment providers.

Product Information
How do I know if a game is right for my group?

Product pages include recommended age, number of players, and playtime to help you decide.

Where can I find the number of players and playtime?

This information is listed on each product page.

Are expansions compatible with base games?

Compatibility information is included in product descriptions when applicable.

Can you help me choose a game?

Yes. Our team can help you select a game that fits your group and preferences.

Are product descriptions accurate and up to date?

We strive to keep all product information accurate and current.

Expert Advice
Can you recommend a game for beginners?

Yes. We offer recommendations tailored to new players.

Do you recommend games for kids or families?

Absolutely. We carry a wide range of family-friendly and children’s games.

Can you suggest games similar to one I like?

Yes. Tell us a game you enjoy and we’ll suggest similar titles.

Do you help with rule clarification?

We can help explain rules or direct you to official resources.

Can I ask questions before buying?

Of course. We encourage customers to ask questions before purchasing.

Legal & Business Information
Is Le Maître du Jeu a registered business?

Yes. We operate as a registered Canadian business.

Do you charge sales tax?

Yes. Applicable taxes are charged according to your province.

Why are taxes calculated at checkout?

Tax rates vary by province and are calculated automatically at checkout.

Do prices include taxes?

No. Prices are shown before taxes, which are added at checkout.

Can prices change without notice?

Yes. Prices and availability may change without notice.

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